Refund & Return Policy
At Vintara Embroidery, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Order Cancellation
Orders may be canceled before they have been processed or shipped. If your order is canceled before shipment, you will receive a full refund.
Once an order has been shipped, it can no longer be canceled.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
Please do not send your return to the manufacturer. Before returning any item, please contact our customer support. We will provide you with the correct return address and return instructions.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Late or Missing Refunds
If you have not received your refund, please first check your bank account and then contact your credit card provider or bank, as processing times may vary.
If you still have not received your refund after doing so, please contact our customer support.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to resolve the issue by offering a replacement or refund where appropriate.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
info@vintaraembriodery.com